Terms of service
Effective Date: January 1, 2022
Welcome to NatureWick. These Terms of Service ("Terms") govern your access to and use of NatureWick.store, including all products, services, content, and features provided through our website.
By visiting our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.
1. About NatureWick
NatureWick is an online retailer specializing in premium scented candles, aromatherapy candles, soy wax candles, decorative candles, and home fragrance products.
Since 2022, our mission has been to provide elegant products that help customers create warm, relaxing, and inviting living spaces.
2. Acceptance of Terms
By accessing our website, you confirm that:
- You are at least the age of majority in your country or region.
- You have the legal authority to enter into binding agreements.
- All information you provide is accurate and complete.
- You will comply with all applicable laws and regulations.
If you are using this website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
3. Changes to These Terms
NatureWick reserves the right to update, modify, or replace these Terms at any time.
Changes become effective immediately after publication on this website.
Continued use of the website following updates constitutes acceptance of the revised Terms.
4. Products and Services
We strive to ensure that all products displayed on our website are accurately described.
However, we cannot guarantee that:
- Product colors appear exactly the same on every screen.
- Packaging will always remain identical due to supplier updates.
- All products will always be available.
We reserve the right to discontinue products or modify product information without prior notice.
5. Pricing
All prices displayed on NatureWick.store are subject to change without notice.
While we make every effort to ensure pricing accuracy, errors may occasionally occur.
If a pricing error affects your order, we reserve the right to:
- Cancel the order
- Refund your payment
- Contact you before shipment
6. Orders
Submitting an order does not guarantee acceptance.
NatureWick reserves the right to refuse or cancel orders for reasons including:
- Product availability
- Payment verification issues
- Suspected fraud
- Incorrect pricing
- Shipping restrictions
- Violation of these Terms
If your order is canceled after payment has been received, a full refund will be issued.
7. Payment
We accept secure payment methods supported through our checkout platform.
Customers agree to provide:
- Accurate billing information
- Valid payment details
- Authorized payment methods
Orders remain subject to payment verification before shipment.
8. Shipping
NatureWick proudly offers:
- Free Worldwide Shipping
- Estimated delivery: 7–10 business days
Delivery estimates are not guaranteed and may vary because of:
- Customs processing
- Weather conditions
- Carrier delays
- Public holidays
- Events beyond our control
We are not responsible for delays caused by third-party shipping providers.
9. Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Customers may request eligible returns within 30 days after delivery.
Please review our Return & Refund Policy for complete details.
10. Promotions
From time to time we may offer:
- Promotional discounts
- Coupon codes
- Seasonal sales
- Limited-time offers
Unless otherwise stated:
- Promotions cannot be combined.
- Promotions have no cash value.
- Promotions may expire without notice.
We reserve the right to modify or cancel promotions at any time.
11. User Accounts
Customers may create an account to improve their shopping experience.
You are responsible for:
- Maintaining password confidentiality
- Protecting account information
- All activity under your account
Please notify us immediately if you believe your account has been accessed without authorization.
12. Prohibited Activities
Users agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload harmful software or malicious code.
- Copy website content without permission.
- Interfere with website functionality.
- Engage in fraudulent purchasing.
- Misrepresent personal information.
- Violate intellectual property rights.
Failure to comply may result in suspension or termination of access.
13. Intellectual Property
All content available on NatureWick.store, including but not limited to:
- Logos
- Brand names
- Product descriptions
- Images
- Graphics
- Website layout
- Icons
- Videos
- Text
- Design elements
is the property of NatureWick or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.
14. Website Availability
We strive to keep our website available at all times.
However, we do not guarantee uninterrupted access due to:
- Scheduled maintenance
- System upgrades
- Internet disruptions
- Technical failures
- Cybersecurity incidents
- Force majeure events
NatureWick shall not be liable for temporary interruptions of service.
15. Third-Party Services
Our website may contain links or integrations with third-party services, including:
- Payment processors
- Shipping carriers
- Social media platforms
- Analytics providers
NatureWick is not responsible for the content, policies, products, or services provided by third parties.
Your interactions with third-party websites are governed by their own terms and policies.
16. Privacy
Your privacy is important to us.
By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.
We are committed to protecting customer information through appropriate administrative, technical, and organizational safeguards.
17. Disclaimer of Warranties
Except where required by applicable law, all products and services are provided on an "as is" and "as available" basis.
NatureWick makes no warranties or guarantees regarding:
- Continuous website availability
- Error-free operation
- Compatibility with every device
- Uninterrupted service
- Absolute accuracy of website content
To the fullest extent permitted by law, all implied warranties are disclaimed.
18. Limitation of Liability
To the maximum extent permitted by applicable law, NatureWick shall not be liable for any:
- Indirect damages
- Incidental damages
- Consequential damages
- Lost profits
- Loss of data
- Business interruption
- Emotional distress
- Loss arising from delayed delivery
Our maximum liability shall never exceed the total purchase amount paid for the affected order.
Nothing in these Terms excludes rights that cannot legally be limited under applicable consumer protection laws.
19. Indemnification
You agree to indemnify, defend, and hold harmless NatureWick, its owners, employees, affiliates, suppliers, and partners from any claims, liabilities, damages, losses, costs, or legal expenses arising from:
- Your violation of these Terms
- Your misuse of the website
- Your violation of applicable laws
- Your infringement of intellectual property rights
- Fraudulent or unlawful activity
20. Force Majeure
NatureWick shall not be held responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Earthquakes
- Pandemics
- Government actions
- Labor disputes
- Transportation interruptions
- Power outages
- Internet failures
- Acts of war or terrorism
Performance of our obligations will resume as soon as reasonably possible.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved through the appropriate courts having jurisdiction in Canada, unless otherwise required by applicable consumer protection laws.
22. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining provisions.
The remaining sections shall remain valid and enforceable to the fullest extent permitted by law.
23. Waiver
Failure by NatureWick to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
Any waiver shall only be effective if made in writing.
24. Entire Agreement
These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy (if applicable), and any additional policies published on our website, constitute the entire agreement between NatureWick and its customers regarding use of the website and purchases made through it.
25. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
NatureWick
Address
19 Champlain Crescent
Kapuskasing, ON P5N 3A8
Canada
Phone
(800) 459-6415
Thank You
Thank you for choosing NatureWick.
We appreciate your trust in our brand and are committed to providing premium scented candles, outstanding customer service, and a secure online shopping experience. We look forward to helping you create a warm, relaxing, and beautifully fragranced home for years to come.