Effective Date: January 1, 2022

Welcome to NatureWick. This Contact Information page provides official details about our business and the ways customers can reach our support team. We are committed to delivering responsive, professional, and reliable customer service before, during, and after every purchase.

Business Information

Store Name
NatureWick

Website
NatureWick.store

Business Address
19 Champlain Crescent
Kapuskasing, ON P5N 3A8
Canada

Customer Support Email
support@NatureWick.store

Customer Service Phone
(800) 459-6415

Customer Support

Our dedicated customer support team is available to assist with:

• Product information
• Order inquiries
• Shipping updates
• Tracking assistance
• Return requests
• Refund inquiries
• Exchange requests
• Damaged or defective items
• Payment questions
• General customer service

We strive to provide accurate information and timely assistance for every inquiry.

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday
10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays
Closed

Messages received outside business hours will be answered as soon as possible on the next business day.

Email Support

For the fastest assistance, please include the following information when contacting us:

• Full Name
• Order Number (if applicable)
• Email Address used for purchase
• Description of your inquiry
• Photos (if reporting a damaged or incorrect item)

Providing complete information helps us resolve your request more efficiently.

Order Support

If you have already placed an order, we can assist with:

• Order confirmation
• Processing status
• Shipping progress
• Delivery updates
• Address corrections (before shipment)
• Return instructions
• Refund processing

Please include your order number whenever possible.

Business Inquiries

For partnership opportunities, wholesale inquiries, media requests, or other business-related matters, please contact us via email.

Email:
support@NatureWick.store

Our team will direct your inquiry to the appropriate department.

Response Time

We aim to respond to all customer inquiries within 24 business hours.

During holidays, promotional events, or periods of unusually high demand, response times may be slightly longer. We appreciate your patience and understanding.

Mailing Address

NatureWick

19 Champlain Crescent
Kapuskasing, ON P5N 3A8
Canada

Please contact our customer service team before sending any return packages. Returns sent without prior authorization may experience processing delays.

Our Commitment

At NatureWick, we believe excellent customer service is just as important as the quality of our products. We are committed to providing clear communication, dependable support, and a smooth shopping experience from your first visit to the successful delivery of your order.

Whether you need assistance choosing the perfect candle, tracking a shipment, or requesting a return, our team is here to help.

Contact Summary

NatureWick

Website: NatureWick.store

Address:
19 Champlain Crescent
Kapuskasing, ON P5N 3A8
Canada

Phone:
(800) 459-6415

Email:
support@NatureWick.store