Effective Date: January 1, 2022

Welcome to NatureWick. We are committed to delivering your favorite scented candles safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, prepare, and deliver orders placed through NatureWick.store.

By placing an order on our website, you agree to the terms outlined below.

1. Free Worldwide Shipping

NatureWick is proud to offer FREE Worldwide Shipping on every order.

No minimum purchase is required.

Regardless of where you live, we believe everyone should enjoy premium home fragrance without worrying about additional shipping costs.

2. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing Time:

• 1–2 Business Days

During busy seasons, promotional events, or holidays, processing may require a little additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

3. Delivery Time

Estimated delivery time:

7–10 Business Days

Delivery estimates begin after your order has been processed and shipped.

Actual delivery times may vary depending on:

• Destination country
• Customs inspections
• Local courier performance
• Weather conditions
• National holidays
• Unexpected transportation delays

While we work closely with trusted logistics partners, delivery dates are estimates and cannot be guaranteed.

4. Shipping Destinations

We currently ship to customers worldwide.

If shipping restrictions prevent delivery to your location, our customer support team will contact you promptly with available options.

5. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing:

• Order confirmation
• Shipping notification
• Tracking information (when available)
• Carrier details

Customers are encouraged to monitor their shipment using the provided tracking information.

6. Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order.

NatureWick is not responsible for delays or delivery issues resulting from:

• Incorrect addresses
• Missing apartment numbers
• Invalid postal codes
• Customer input errors

If you notice an error, please contact us immediately. We will do our best to update your order before it ships.

7. Customs, Duties & Taxes

For international orders, customs procedures may apply depending on your country's regulations.

Any customs duties, import taxes, VAT, brokerage fees, or other government charges are the responsibility of the customer unless otherwise required by applicable law.

NatureWick has no control over customs processing times or additional fees imposed by local authorities.

8. Delivery Delays

Although most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Airline or transportation disruptions
• Carrier delays
• Public holidays
• Natural disasters
• Government actions

We appreciate your patience and will assist whenever possible.

9. Lost or Delayed Packages

If your package appears delayed beyond the expected delivery window, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide updates.

If a package is confirmed lost in transit, we will arrange an appropriate resolution, which may include a replacement shipment or a full refund.

10. Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

To help us process your request quickly, please include:

• Order number
• Photos of the damaged item
• Photos of the packaging
• Description of the damage

After review, we will provide a replacement or refund when appropriate.

11. Incorrect Items

If you receive an incorrect product, please contact us immediately.

Once verified, we will arrange:

• Replacement shipment
• Product exchange
• Full refund

There will be no additional shipping costs for errors on our part.

12. Returned Shipments

Packages returned because of:

• Incorrect address provided by the customer
• Delivery refusal
• Failure to collect the package
• Incomplete shipping information

may require additional verification before reshipment.

Our customer support team will contact you to determine the best solution.

13. Order Tracking Support

If you need assistance tracking your order, our support team is always happy to help.

Please provide:

• Full Name
• Order Number
• Email Address
• Shipping Address

We will investigate your shipment and respond as quickly as possible.

14. Contact Us

If you have questions regarding shipping, please contact us.

NatureWick

Address:
19 Champlain Crescent
Kapuskasing, ON P5N 3A8
Canada

Phone:
(800) 459-6415

Email:
support@NatureWick.store

Thank You

Thank you for shopping with NatureWick.

We appreciate your trust in our brand and remain committed to providing secure packaging, free worldwide shipping, reliable delivery, and exceptional customer service every step of the way.