Contact us
We'd Love to Hear From You
At NatureWick, your satisfaction is our highest priority. Whether you have questions about our scented candles, need help with an order, or simply want product recommendations, our customer support team is here to assist you.
We strive to respond promptly and provide friendly, professional service every step of the way.
Customer Support
NatureWick
Address:
19 Champlain Crescent
Kapuskasing, ON P5N 3A8
Canada
Phone:
(800) 459-6415
Email:
support@NatureWick.store
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays
Closed
Need Help?
Our team is happy to assist you with:
- Product information
- Order status
- Shipping updates
- Return & refund requests
- Damaged or incorrect items
- General inquiries
- Wholesale opportunities
- Partnership requests
Response Time
We aim to reply to all customer inquiries within 24 business hours.
For faster service, please include:
- Your full name
- Order number (if applicable)
- Email used during checkout
- A detailed description of your inquiry
Our Commitment
At NatureWick, we believe every customer deserves an exceptional shopping experience. From the moment you place an order until your candles arrive at your doorstep, we're committed to delivering outstanding service, premium products, and dependable support.
Thank you for choosing NatureWick. We look forward to helping you create a warm, peaceful, and beautifully scented home.